pgaming Privacy Policy

pgaming ("pgaming", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who access or use the pgaming platform, available at https://pgaming.org (the "Platform"), including registered players, prospective players browsing the site, and any other persons whose personal information we may process in connection with our services.

This Privacy Policy ("Policy") describes the types of personal information we collect, the purposes for which we use that information, the circumstances under which we may disclose it to third parties, the steps we take to keep it secure, and the rights you have in relation to your personal data.

This Policy applies to all personal data collected through the pgaming website, mobile-optimized platform, customer support communications, payment processing activities, and any other touchpoint through which you interact with pgaming. It should be read in conjunction with the pgaming Terms & Conditions.

pgaming acts as the Data Controller in respect of the personal information collected through the Platform. As Data Controller, pgaming determines the purposes and means by which personal data is processed, and bears responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.

pgaming has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection legislation and this Policy. If you have any questions or concerns regarding the processing of your personal data, you may contact the pgaming DPO through the support channel listed in Section 14 of this Policy.

pgaming collects personal information through several channels, including account registration, ongoing platform use, payment transactions, customer support interactions, and automated technical means. The categories of personal data we may collect include:

pgaming does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance purposes. We do not collect biometric data, political opinions, religious beliefs, or health data except where voluntarily provided in the context of a responsible gaming or accessibility request.

pgaming uses the personal information we collect for the following purposes:

• Account creation and management: To set up, maintain, and administer your pgaming player account, including verifying your identity and age in compliance with applicable Philippine regulations.
• Service delivery: To provide you with access to the full range of pgaming games, sports betting, live casino, and associated features on the Platform.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other supported payment methods, and to maintain accurate transaction records.
• Regulatory compliance: To meet our obligations under PAGCOR licensing conditions, the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and other applicable Philippine laws, including the performance of Know Your Customer (KYC) checks.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, cheating, money laundering, and other unlawful or prohibited activities.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and improve the overall quality of our support services.
• Responsible gaming: To monitor gaming activity patterns, enforce player-requested limits, manage self-exclusion arrangements, and identify signs of problem gambling behaviour in order to fulfil our responsible gaming obligations.
• Platform improvement: To analyse aggregated usage data, diagnose technical issues, and improve the performance, security, and user experience of the pgaming platform.
• Legal proceedings: To exercise or defend legal claims, respond to regulatory inquiries, or comply with court orders or legal processes.

Under the Data Privacy Act of 2012 and its Implementing Rules, pgaming processes your personal data on one or more of the following lawful bases:

1. Contractual necessity: Processing is required to perform the contract between you and pgaming — specifically, to create and maintain your account and deliver the gaming services you have requested.
2. Legal obligation: Processing is necessary for pgaming to comply with applicable Philippine law, including PAGCOR licensing requirements, AMLA obligations, and KYC/AML checks mandated by the Bangko Sentral ng Pilipinas (BSP) and other regulators.
3. Legitimate interests: Processing is necessary for the legitimate interests of pgaming — including fraud prevention, platform security, and responsible gaming monitoring — provided that such interests are not overridden by your rights and interests.
4. Consent: Where processing is not covered by any of the above bases (for example, for optional marketing communications), pgaming will seek and rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time.

pgaming does not sell or rent your personal information to third parties for their own marketing purposes. We may share your personal data only in the following limited circumstances:

• Service providers and processors: We engage reputable third-party vendors to assist in operating the pgaming platform — including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard networks), identity verification services, cloud infrastructure providers, and customer support software. These vendors are contractually bound to process your data only on our instructions and in compliance with applicable data protection law.
• Regulatory and law enforcement authorities: pgaming may disclose personal data to PAGCOR, the AMLC (Anti-Money Laundering Council), the NPC (National Privacy Commission), law enforcement agencies, or courts in the Philippines where required to do so by law, regulation, legal process, or enforceable governmental request.
• Game content providers: In the ordinary course of delivering gaming services, limited technical data (such as session tokens and wallet balances) may be shared with licensed game providers who supply content to the pgaming platform. Such providers are subject to confidentiality and data protection obligations.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of pgaming or its assets, your personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.
• Professional advisers: pgaming may share data with legal counsel, auditors, and other professional advisers where necessary to obtain advice or manage legal claims, subject to professional confidentiality obligations.

In all cases, pgaming takes reasonable contractual and technical steps to ensure that third parties to whom personal data is disclosed maintain appropriate security standards and process the data only for the purposes for which it was shared.

pgaming uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that allow the pgaming platform to recognize your browser, remember your preferences, and gather usage analytics.

The categories of cookies used on the pgaming platform include:

• Strictly necessary cookies: These cookies are essential for the platform to function correctly — for example, to maintain your login session, remember your language preference, and keep your account secure. These cannot be disabled without affecting core platform functionality.
• Performance and analytics cookies: These cookies collect aggregated, anonymized information about how visitors use the pgaming platform — such as pages visited, time spent, and error events. This helps us identify areas for improvement. No personally identifiable information is collected by these cookies.
• Functional cookies: These cookies remember choices you make on the platform — such as your preferred game view or display settings — to provide a more personalized experience.

You may configure your browser settings to refuse or delete cookies at any time. However, please note that disabling strictly necessary cookies may impair your ability to access certain features of the pgaming platform, including account login.

pgaming retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The key retention principles we apply are:

• Active accounts: Personal data associated with your pgaming account is retained for as long as your account remains active and for a reasonable period thereafter to allow for the resolution of any outstanding matters, disputes, or legal claims.
• Closed accounts: Following account closure, pgaming retains identity, financial transaction, and gaming activity records for a minimum of five (5) years, as required by PAGCOR licensing conditions and Philippine Anti-Money Laundering regulations.
• Marketing data: Where you have consented to receive marketing communications, your contact details and marketing preferences are retained until you withdraw your consent, after which they are promptly removed from active marketing lists.
• Technical and log data: Server logs and technical data are typically retained for up to twelve (12) months for security monitoring and platform diagnostics purposes.

At the end of the applicable retention period, personal data is securely deleted or anonymized in accordance with pgaming's internal data lifecycle management procedures.

pgaming implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS encryption on all data transmitted between your device and the pgaming platform.
• Encryption at rest for sensitive data stored on pgaming servers, including financial credentials and identity documents.
• Role-based access controls ensuring that only authorized pgaming personnel with a legitimate need can access personal data, and only to the extent required for their role.
• Regular security assessments, vulnerability scanning, and penetration testing conducted by qualified security professionals.
• Multi-factor authentication (MFA) requirements for internal pgaming systems that handle personal data.
• Incident response procedures enabling pgaming to detect, respond to, and recover from data security incidents in a timely manner.

While pgaming applies industry-standard security practices, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your pgaming account credentials and for using a secure, private internet connection when accessing the platform.

Under the Data Privacy Act of 2012, registered pgaming players and other data subjects whose personal information we process have the following rights:

• Right to be informed: You have the right to be informed that your personal data is being collected and processed, and of the purposes, scope, and method of processing — as described in this Policy.
• Right of access: You may request a copy of the personal data pgaming holds about you, along with information about how it is being used.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data — for example, where the data is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data where that processing is based on pgaming's legitimate interests, or where it is used for direct marketing purposes.
• Right to data portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: If you believe pgaming has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the pgaming Data Protection Officer at [email protected]. We will respond to all legitimate data subject requests within the timeframes required by applicable law. We may need to verify your identity before processing your request.

The pgaming platform is strictly intended for individuals who are 21 years of age or older. pgaming does not knowingly collect personal information from individuals under the age of 21.

If pgaming becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that information from our systems, close the associated account, and — where applicable — report the matter to the relevant regulatory authority.

The pgaming platform may contain references or links to third-party websites, services, or resources. This Privacy Policy applies solely to the pgaming platform and to personal data processed by pgaming. pgaming is not responsible for the privacy practices, content, or data handling of any third-party website or service, even where a link to such a site appears on the pgaming platform.

We encourage you to review the privacy policy of any third-party website you visit, particularly before providing any personal information to that site. pgaming's inclusion of any link does not imply endorsement of the linked site or its privacy practices.

pgaming reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory guidance, or platform features. When material changes are made, pgaming will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date.
• Where the changes are significant, notify registered players via email to the address on file and/or via an in-platform notification.

Your continued use of the pgaming platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and may request account closure by contacting pgaming support.

We encourage you to review this Privacy Policy periodically to stay informed about how pgaming is protecting your personal information.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way pgaming handles your personal data, please contact our Data Protection Officer using the details below:

• Email: [email protected] — please mark your subject line as "Data Privacy Enquiry"
• Live Chat: Available 24/7 via the pgaming platform
• Coverage: Serving registered players across the Philippines

pgaming aims to acknowledge all data privacy enquiries within two (2) business days and to resolve them within the timeframes prescribed by the Data Privacy Act of 2012 and NPC regulations.

If you are not satisfied with pgaming's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which serves as the supervisory authority for data protection matters in the Philippines.